Aldelo POS Pro - Review 2022

When budgets are tight, restaurants sometimes desire merely the nuts in a signal-of-sale (POS) software solution, reserving the option to upgrade later when handbag strings loosen. This sums up the mental attitude of many Aldelo POS Pro users who just want what they demand at present. Aldelo POS Pro is delivered in a Software-every bit-a-Service (SaaS) model that begins at $59 per month; it positions itself as "full-featured" and "cracking for tabular array service and quick service restaurants and bars around the world." For the most part, its customers agree, citing a product that generally has the features they need, at a price they can beget.

Affordable and Intuitive

"The main reason we went with it was that it was affordable," said Susanna Jade Angolani, General Manager of Michael J'southward Restaurant, a family unit-way Italian eating house in New United mexican states. "For the money, Micros (her previous POS company) has got everything but it'south expensive. Information technology's a tradeoff. And Aldelo never crashes."

Angolani added that the Aldelo POS Pro's dorsum-role reports "are more newspaper-intensive in that you impress report after study. The Micros system had more consolidated reports." Dorsum-role features are disquisitional throughout the restaurant space, existence stressed by POS software offerings including Posera Maitre'D and PAR Brink POS. Aldelo POS Pro has some advanced features bachelor in its product portfolio, including kitchen display functionality, liquor controller, and even a fingerprint reader, but these are all separate Adelo products that require separate deployment, integration, and pricing.

Andrew Flower is Full general Director of Brena's Meat & Three, a full-service diner—with a Southern card—in San Francisco. Blossom said he liked the uncomplicated interface of Aldelo POS Pro. "I really like the user experience. Information technology's like shooting fish in a barrel to maneuver around the menus. The time-hold characteristic for orders, for coursing, and to-get orders, we utilize that all the time," Bloom said.

Darin Wallace is the CFO for Flo's Restaurants, which are three full-service Asian restaurants in Arizona. Wallace said the Aldelo POS Pro system handled check-splitting well and that the intuitiveness of the interface made preparation easier. "It's easy to carve up checks. The first Friday nosotros had it in one restaurant, there was a $150 check and the customers wanted it split seven ways," Wallace said. "The server figured information technology out on his own in a few minutes. He asked me if he did it right and he had."

Splitting checks is an increasingly in-demand characteristic, fueled by consumer mobile apps that customers repeatedly want to use. But, given that it's far more than convenient for the restaurant to handle the check-splitting automatically—servers get better tips that way and customers notice it a practiced reason to bring large groups such as office gatherings to facilities that support check-splitting—it's popular. That said, it'south complicated to practice unless it's handled from the very beginning of the order procedure. Aldelo POS Pro handles information technology well, but check-splitting is besides a cardinal issue with Foursquare, which doesn't handle information technology well.

Tino Tsutras, General Manager of Katch Astoria, a sports lounge in Astoria, NY, said he is now happy with Aldelo POS Pro, merely he said that the procedure to become to a good POS arrangement was rather painful. "The distributor wanted to make a sale, said information technology was a uncomplicated download, won't have to alter any equipment. Merely tickets stopped going to the dorsum, the kitchen, the bar. We needed new printers, our servers couldn't handle it, new monitors," Tsutras said. "The distributor said $250 only it cost thousands. Aldelo helped us, got us trained. Gawdawful transition merely information technology led to an amazing product."

Glitches and Missing Features

Tsutras wasn't solitary in expressing concern about the process of getting Aldelo POS Pro in place and functioning properly. Flower also said the process was cumbersome.

"We've felt a little bit like a beta tester. A lot of updates to fix glitches. I would have preferred it to accept been more than of a finished production. We wanted to be able to open up everybody else's checks," Tsutras said. "With Aloha, their previous POS company, yous could practise that on any terminal; with Aldelo, only on the cashier terminal. Slows u.s.a. downward a little for carte du jour processing."

Bloom as well had some initial dorsum-office study accuracy problems. "Some reports were incorrect at the beginning, the numbers were just wrong," Bloom said. "Took months to figure that out. We really like it when it'south working but we've had crashing problems. They're going to try swapping out some hardware to prepare it. Nosotros feel a piddling like we've been an experiment."

Users mentioned a few other items that they wish the Aldelo POS Pro arrangement did differently. "Transferring a check, say from the bar to a server, is convoluted," Angolani said. "And I tried for months to figure that out before I finally did so."

Wallace described one detail equally less of a issues and more of a desired new capability. Specifically, Wallace said he wanted part-based security capabilities. "If a manager is too a server, they tin't be restricted to just what the server is allowed to do," Wallace said. For instance, managers who are also servers tin can void their ain transactions, which isn't a good policy.

"I'd like them to wall that off," Wallace said. "I constitute out I could requite the employee multiple login accounts to practise that, but information technology would be easier if they merely walled it off based on how they clocked in."

Tsutras described a lack of a consistent view between dorsum office and front office. He gave an instance of the restaurant running out of i kind of beer. When the back office disables access to that now-unavailable beer, the bartender sees the item disappear instead of existence grayed out. It's not clear that it's sold out unless someone explains information technology to the bartender staff. And the back-role squad can't meet what the bartender is doing without going to the bar and literally looking at that screen.

"Access to the back office functions is a pain; take to shut downwardly the POS or get to a different computer. And when yous 86 (disable) something in the back office, you lot can't see what the bartenders see," Tsutras said.

Overall, though, the customers we spoke with pigment a very satisfied flick with Aldelo POS Pro. The trick is having a solid handle on what features are important to your operations and which you lot can practise without. With a prissy price and a good mix of basic features, Aldelo POS Pro is worth a look if you're watching your pennies. And, with its ability to integrate with the company's host of additional offerings, it might fifty-fifty be able to grow with your organization if you're willing to accept on some integration hurdles. But, with customer tales of initial deployment headaches and a express fix of included back-office features, information technology remains slightly behind Foursquare, our Editors' Pick winner in this POS software solution review roundup.